By channelling our 110+ years of experience managing complex international crises, Kenyon developed what is now the world's leading programme of emergency response and crisis management training. Kenyon provides training courses for all levels of staff, in most countries and in different languages.

Our training philosophy is simple. If your staff is not involved in day-to-day crisis management activities, then they need to be specially trained for these duties. Without training, you cannot expect your employees to be able to professionally respond and perform in a crisis situation.

The following Crisis Management training courses are offered by Kenyon:

Crisis Leadership:

Make the mental transition from the familiarities of normal business routines to the unknowns of working through a crisis. Key topics include the importance of communications, understanding team dynamics in a crisis and the decision-making process.

Crisis Management Centre Operations:

Understand the processes necessary to manage a crisis at HQ level and the essential interactions needed for the success of a recovery operation. Learn how to utilise the Crisis Management Centre in conjunction with the Incident Management Centre in the field to manage the activation, team deployment and concurrently prioritise resources and coordinate communications.

Crisis Communications Management:

Confidently face the news media as a spokesperson after an accident or major incident. This course offers intense exposure to the news media's role and the importance of preparation, messaging, technique and timing. The course can be delivered to small groups of managers either as initial or refresher training and is also suitable for one-on-one training with senior executives or key-spokespersons.

Call Centre Agents:

Designed for organisations that run their own emergency call centres, this training provides call agents an understanding of their responsibilities as 'first-line' responders of the crisis management system. It focuses on the importance of consistency in call handing, data management and on effectively dealing with the various types of caller.

Emergency Response Plan Writing:

Understand the current best practice for the design, content and management of Emergency Response Plans (ERP). The ERP is the tangible evidence of the planning process and special emphasis will be made to the close coordination, interaction and buy-in from emergency response stakeholders. This course will provide an understanding around the history and context of emergency response planning and help to identify the necessary steps in the process. A capability assessment will be used to analyse the requirements of the ERP to ensure it meets all regulatory and investigation mandates.

Humanitarian/Family Assistance Centre Management:

Establish a centre and maintain continuous operations throughout a crisis. It is suitable for those management and supervisory staff that will plan for and activate a centre. Topics included in the course are the functions of administration; logistics; communications; security and data management; the necessary manpower; equipment and finance implications.

Humanitarian Assistance Team Member:

Develop your team’s ability to care for the needs of assigned family members while also caring for themselves in difficult and unfamiliar circumstances. Our training also helps delegates to understand their part in the bigger picture of responding to accidents.

Humanitarian Assistance Team Management:

Skills and knowledge needed to lead a Humanitarian Assistance Team and ensure that Team Members have all of the information, support and encouragement that they require. This course includes the selection and training of Team Members, deployment procedures, and administrative and data management requirements.

Emergency Response (Go) Teams:

Prepare your front-line staff and management to operate effectively away from home base. This training follows the chronology of a deployment from first notification to return to normal duties and helps team managers select suitable Team Members, prepare internal training and assemble the appropriate deployment equipment.

Twelve Principles of Crisis Management:

Understand the full scope and scale of response operations following an accident. This big-picture training helps personnel at all levels understand their roles and responsibilities in a crisis. Exercises for Crisis Management Equip your emergency planning staff with the tools, techniques and knowledge to develop, deliver and debrief specialist exercises to rehearse emergency scenarios. The course will consider several different exercise types and the selection criteria to make most efficient use of time and resources. It will also cover the importance of exercises, funding, essential partnerships, role-play, rules and levels of participation.

Commercial Aviation - Twelve Principles:

Understand the full scope and scale of response operations following an aviation accident. This big-picture training helps personnel at all levels understand their roles and responsibilities in a crisis.

Airline Response ('Go') Teams:

Prepare your front-line staff and management to operate effectively away from home base. This training follows the chronology of a deployment from first notification to return to normal duties and helps team managers select suitable Team Members, prepare internal training and assemble the appropriate deployment equipment.

Airline Station Managers:

Prepare station managers and their support staff to undertake their roles and responsibilities following an accident. They will almost certainly have to act as the senior representative of the airline until they are relieved by support personnel from headquarters. During this time, they will have to liaise at all levels, face the news media, prepare and operate crisis facilities, motivate staff and provide care and information for victims and their families.