Duration | 1 day
Leading Skilled Teams to Ensure Families Come First.
Virtual Classroom (UK)
Virtual Classroom (UK)
Virtual Classroom (US)
Houston Academy
Bracknell Academy
Virtual Classroom (UK)
Virtual Classroom (US)
Delivered exclusively for your company
Description: The Humanitarian Assistance Team (HAT), also known as Special Assistance Team (SAT), Manager must ensure that the needs of the families are met at a variety of different locations, including hospitals, airports, mortuaries and the Family Assistance Centre. It is a demanding role that requires managerial skills and a broad understanding of disaster management and working with families in crisis. Management of HATs/SATs requires both a strategic overview of the response operation and the ability to communicate effectively. This course will enhance the skills of an HAT/SAT member to a managerial level and instil the confidence to manage HATs/SATs during a deployment.
Objectives:- Identify key strategies for being an effective HAT/SAT Manager
- Understand delegation, conflict resolution, task management, and compassion\
- How to meet the needs of survivors and victims’ family members
- Examine the administrative requirements of managing a team
Content:- Overview of centralised family assistance support centres
- HAT/SAT management:
• Delegation and supervision
• Team and family briefings
• Task allocation
• Data management
• Team dynamics and self-care
- Advance skills when helping families in crisis
- Assessing families welfare
- Understanding the grieving process
- Conflict resolution
- Compassion fatigue
- The needs of family members at different incident response locations
- Conducting family interviews
Suitable For: Front-line managers tasked with providing care and support to survivors, family members and friends following the loss of, or injury to a loved one.
Format: Extensive use of case studies, large and small group discussions as well as exercises/practical role-play.
Max Attendance:
In-company – 25
Academy – 16
Further Information:
To learn more about the Humanitarian/Special Assistance Team Management training and how it can complement your existing Emergency Plan, please e-mail kenyon@kenyoninternational.com or contact the Kenyon UK Office at +44 (0) 1344 316 650.
