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Crisis Stakeholder Coordination: When No One Is in Command

In a major incident the challenge for a senior leader is coordination across many authorities and stakeholders, not command. How government, public affairs, communications, legal and family assistance come together, and how to prepare.

Climate-Driven Crises: What Organisations Need to Know

Climate-driven disasters are prolonged, compound, and cross-border. Discover why traditional crisis plans can fall short and how organisations can prepare.

When Should the CEO Speak During a Crisis?

When a CEO should speak in a crisis, and why the right moment for a CEO statement turns on timing, visibility and credibility rather than seniority.

TrustFlight Brings AI to One of the Most Human Moments in Crisis Response in Kenyon’s 120th Year

Kenyon introduces PersonalEffects, a new AI application from TrustFlight that lets families search for and claim a loved one's belongings.

Kenyon's 12 Principles of Crisis Management

While the events that trigger crises are infinitely variable, the consequences they produce are remarkably consistent. Kenyon's 12 Principles of Crisis Management define the disciplines required to manage those consequences effectively, across industries, incident types, and scale.

The Age of the "Golden Hour" Is Long Gone: Why Speed and Credibility Matter More Than Perfect Information

The golden hour is over. In the age of social media and citizen journalism, a first statement is not about having all the answers. It is about establishing a credible voice before others define the story.

Public Enquiry and Information Centres: Managing the First Wave of Calls

When a crisis begins, calls arrive within minutes and do not stop for days. Managing that contact effectively is what a well-prepared crisis enquiry centre exists to do.

Aerodrome Emergency Planning: CAA shortens modular exercise cycle to three years

The UK Civil Aviation Authority has updated its aerodrome emergency planning guidance, shortening the maximum modular exercise cycle from four years to three. Here is what operators need to review before their next cycle.

Humanitarian Assistance in Crisis Response: What Families Need and How Organisations Can Deliver

When a major incident strikes, families need somewhere to go, someone to speak to, and clear, compassionate information. This article covers the operational and human elements of effective humanitarian assistance.

Who Are the Kenyon Responders? Inside the Global Disaster Response Network

More than 2,700 trained specialists. Six continents. 68 languages. Meet the Kenyon Responders — and learn why no two deployments ever look the same

Crisis Communications Under Pressure: Managing the Message When Every Minute Counts

When every minute counts, crisis communications must activate instantly. Kenyon International explores what robust infrastructure looks like to set your organisation up for success.

Crisis Management Organisation: Building the Structure Before You Need It

A crisis plan describes what should happen. A crisis management organisation ensures it can. Here's Kenyon's five-step framework for building real response capability before you need it.

Unprecedented Crisis Management Does Not Exist

The word "unprecedented" is the most dangerous phrase in crisis management. Drawing on 120 years of operational experience, Kenyon reveals why every crisis produces the same 12 predictable consequences and why no organisation should be caught without a plan.

Consequence Management: Why It's the Consequences That Matter

Kenyon's consequence management framework explains why the cause of an incident has little bearing on whether an organisation survives the aftermath, and identifies twelve predictable consequences that follow every major crisis.

Webinar: Strengthening Aviation Preparedness with Centrik & Kenyon

In this joint session, we explore what true end-to-end operational readiness looks like for operators through Centrik 5 and Kenyon International Emergency Services.

European Air Charter Renews TrustFlight Partnership, Extending Centrik 5 and Kenyon Emergency Response Across Fleet Operations

European Air Charter has renewed its partnership with TrustFlight, extending both Centrik 5 safety and compliance management and Kenyon International Emergency Response across its Airbus A320 fleet

Kenyon International Emergency Services Commemorates Pan Am 103 and the Lockerbie Response

Kenyon International Emergency Services (“Kenyon”), the global leader in crisis management and response since 1906, commemorate Lockerbie in responding to the Pan Am Flight 103 bombing on December 21st, 1988.

How Crisis Management Training Is Evolving with eLearning

Kenyon Emergency Services Launches Crisis Management eLearning Platform

Kenyon Emergency Services to Exhibit at the IATA World Safety and Operations Conference

Planned or Prepared? – Reflections on ‘Being Ready’

TrustFlight Acquires Baines Simmons, Redline Assured Security, and Kenyon Emergency Services from Wheels Up

Wildfires and Crisis Management within an Increasingly Climate-Change Driven Risk-Based Environment

In our latest article, Associate Brad Slater, explores how to manage wildfire risk through proven crisis management frameworks and the important role of Incident Management Systems.

Why Reputation Is Your Most Important Organisational Asset

Discover why the reputation of your organisation is your most valuable asset, and how we can assist with crisis communication strategies.

Introducing Brad Slater, our new Associate

In this recent Q&A, Brad shares insights into his career journey, his specialties in crisis response and humanitarian assistance, and what motivates him in his new role with Kenyon.

Personal Effects Recovery: Complete Guide

The importance of personal effects in the aftermath of mass fatality incidents cannot be understated.

Behind the Response: Insights from Kenyon’s Responder Manager

In this Q&A, Kathy shares insights into her experience, responsibilities, and the highlights of her role as Responder Manager.

History of Crisis & Emergency Response: A Comprehensive Overview

Our latest article explores how historical disasters—from Mesopotamian flood control systems to the Titanic tragedy, have shaped today’s emergency response practices, paving the way for modern crisis management.

Preparing for the Unexpected: Crisis Management in an Era of Uncertainty

From climate-driven disasters to geopolitical conflicts and unforeseen tragedies, preparedness is no longer optional—it’s essential. Our latest blog explores the evolving nature of global crises and the critical need for proactive response strategies.

The 12 Principles of Crisis Management: How to Lead with Compassion and Care

Our latest blog explores the 12 Principles of Crisis Management, offering vital insights on preparedness, family assistance, survivor care, communication strategies, and business continuity.

Kenyon Emergency Services exhibiting at Saudi Airport Exhibition

Kenyon Emergency Services recruits distinguished Scottish communicator

Kenyon Emergency Services is a Gold Sponsor of the IATA World Safety and Operations Conference

Kevin Curreri is promoted to Managing Director of Kenyon Emergency Services and Air Evacuation

Emergency Response Planning: Frequently Asked Questions

To help you navigate its complexities, our expert team at Kenyon International have compiled a list of frequently asked questions (FAQs) that address key aspects of emergency response planning.

The Importance of Repatriation Following a Crisis

Meet the Team - Shabita Sumaraj, Head of Humanitarian Services

Meet our Head of Humanitarian Services, Shabita Sumaraj, as she explores her extensive career experience, including in the aviation and healthcare sectors, and how this will help her fulfil her role here at Kenyon.

A Guide to Crisis Communications: Rick Martin

Understanding the Role of Repatriation

Crisis Insights from the Bondi Junction Attack

Explore the World of Crisis Communications: Eleanor Bancroft

Meet the Team: Shabita Sumaraj, Head of Humanitarian Services and Dean Trusller, Head of Crisis Management Centre and Preparedness

Kenyon International Emergency Services Appoints New Vice President of Global Response

Kenyon Emergency Services Elevates Crisis Training with New Academy Programme

The new Kenyon Academy programme will deliver industry-leading crisis training to delegates from different companies around the world, empowering participants to professionally and effectively respond and operate in an emergency or crisis situation.

Strengthening Bonds and Broadening Horizons: Insights from the Fox Rothschild Aviation Symposium

In the ever-evolving field of aviation, staying ahead of the curve is not just an advantage; it's a necessity.

Kenyon Emergency Services Expands Global Team of Crisis Experts

Deciphering the New NTSB Family Assistance Framework - A Game Changer in Crisis Response

Preparing for hurricane season 2023

Kenyon Emergency Services Introduces Strategic Hurricane Preparedness Sessions for Community Managers & Residents

Hurricane season is nearly upon us, are you prepared?

Oil and gas drilling platform crisis exercise

Rola Arnaout, Regional Office Client Relations Manager, shares her experience of working in aviation

Psychological resilience in an everchanging world: Is it achievable?

Kenyon supports financial services institution with employee evacuation from Ukraine

ITV News Correspondent Mike Pearse Joins Kenyon's Crisis Communications Team

Disaster Response and Occupational Therapy

Kenyon International Expands Crisis Communications Division

Maintaining and Restocking our Warehouses is the Responsibility of Every Kenyon

Hurricane Laura Arrives Near Houston

Personal Effects: Why Incidents are Never Really Over

COVID-19: United Kingdom Temporary Mortuary Policy

December 2019 Kenyon Journal Excerpt: The M Word

Kenyon in the News: Maxima First in the Baltics to Host Joint Emergency Response Drill

Operational Update - September 2019

Kenyon Equips INTERPOL Recovery Books and Tags

Kenyon International Launches New Kenyon Response Family Contact Web Form

Kenyon Supports Comair Training at Johannesburg International Airport

Kenyon CEO Attends First African Resilience Summit

Upcoming Event: Crisis Communications Open Training Programme

Kenyon International Partners with MEBAA

Part 6: Insurance and Risk Management

Part 5: Investigations

Part 4: Public Enquiry and Information Centres

Part 3: Crisis Communications

Part 2: Humanitarian Assistance

Part 1: Crisis Management Organisation

Consequence Management

The 12 Principles of Crisis Management

Kenyon Donates to National Museum of Funeral History