Maximum Attendance: 12 | 1 day
Offering Care and Compassion.
Delivered exclusively for your company
Description: This course is designed to give communications staff the skills and knowledge they need in order to regularly update survivors, family and friends, with care and compassion, in the aftermath of a disaster. Following a major incident or accident, looking after those that have been affected is more important than anything else. Developed with help from Kenyon’s Humanitarian Assistance Team, this course will help to ensure that key personnel know the appropriate tone to use and what they will have to do when communicating with the people that matter most following a crisis.
Objectives:- Understand the importance of looking after those affected
- Show how to establish communication over an indefinite period
- Discuss the most appropriate methods of communication
- Establish the key information families need to know
- Prepare staff for fulfilling their roles and responsibilities
Content:- Communicating with families
- Managing family briefings
- Updating families on the website
- Knowing what you can and cannot say
- Addressing news conferences
- Examining recent case studies
Suitable For: Senior Management, Site Managers, Station Managers, Communications and Customer Service Personnel.
Format:Extensive use of theory, case studies and scenario-based exercises to help ensure that those affected by a crisis are supported and kept informed.
Further Information:
To learn more about the Crisis Communications (Survivors, Families and Friends) Training, please e-mail kenyon@kenyoninternational.com or contact the Kenyon UK Office at +44 (0) 1344 316 650.
