Kenyon Your Industry Events, Hospitality and Tourism

Events, Hospitality and Tourism

In the events, hospitality, and tourism sectors, where organisations cater to large numbers of guests, visitors, and employees, it’s essential to have a comprehensive emergency response plan and an experienced crisis management partner in place. Whilst serious incidents are thankfully rare, these sectors are vulnerable to catastrophic events such as fires, natural disasters, and terrorist attacks, and a lack of preparation can have devastating, long-lasting effects.

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How we can help

The primary responsibility of organisations in these sectors is the safety and well-being of guests and staff. Kenyon’s highly experienced team can support you with robust pre-incident planning and training, helping to save lives, safeguard your reputation, and mitigate damage should disaster strike. In an emergency, Kenyon can rapidly deploy a response effort of the highest standard. This includes specialist teams to ensure victims and affected families are treated with the utmost compassion and respect, as well as support handling the influx of calls, navigating the media storm, and guiding you towards long-term recovery.

Services that the events, hospitality, and tourism sectors can benefit from include:

  • An immediately available multilingual toll-free call centre and information line.
  • Swift set-up and expert operation of a Family Assistance Centre.
  • Rapid deployment of the Kenyon First Response Team and Incident Manager.
  • Specialist teams to assist with victim search, recovery, identification, or other incident-specific needs.
  • Repatriation of victims and their personal belongings per the wishes of affected families.
  • Executive-level crisis communications support, support to investigations, and regulation assistance.
  • Support and strategic guidance from Kenyon’s full-time crisis team, as well as additional assistance and supplies from our thousands-strong global network of specialists and our fully stocked warehouses. 
  • Preparedness training involves assessing and improving emergency response plans, the execution of disaster drills, readying response teams for immediate mobilisation, and comprehensive spokesperson coaching, including practical live-camera exercises.