Maritime disasters and major emergency incidents are not normal events. When a cruise ship, ferry, barge or other vessel has an incident, those involved face the unique difficulties that come with international maritime laws and the sheer volume of people, from many nationalities, that can potentially be affected. When an accident occurs, management faces the challenges of caring for and supporting victims and persons along with gathering and sharing information with the regulatory authorities.

Kenyon-retained clients need only to call one number to activate their contracted Kenyon services. Services that maritime organisations can benefit from include:

• An immediately available multi-language toll-free information line
• Establishment of a Humanitarian or Family Assistance Centre
• Recovery and return of personal property
• Recovery and repatriation of human remains to their families
• Deployment of an experienced Incident Manager
• Executive-level crisis communications advice and/or spokespeople
• Legal advisory services
• Investigation support services
• A centralised 24/7 system for employees or others to quickly report life threatening or reputation-damaging events

Kenyon partners with retained clients and consulting customers long before a disaster takes place. Clients can look to Kenyon to help prepare emergency plans, conduct disaster drills and exercises, prepare response teams for immediate action and conduct live-camera spokesperson training with executives.