Well over 100 aircraft-related incidents occur globally each year. Regardless of the size of the aircraft or the number of injured or deceased, accidents create a major disruption of service and require proactive planning and training to ensure recovery. Beyond general reputation and business continuity concerns, airline operators are subject to strict legal requirements in many countries that outline responsibilities and guide their response to incidents.

Likewise, airports are not immune from major catastrophic events. Since a majority of plane crashes occur on take-off and landing, there can be a tremendous impact on the airport itself. When an accident occurs at an airport, airport management faces similar challenges to airlines; they need to care for and support victims and persons coming to the airport for information along with gathering and sharing information with the regulatory authorities.

Kenyon has the experience and staff to assist airline and airport organisations, their employees and the public.

Kenyon-retained clients need only to call one number to activate their contracted Kenyon services. Services the aviation and airport industry can benefit from include:

• An immediately available multi-language toll-free information line
• Establishment of a Humanitarian or Family Assistance Centre
• Recovery of human remains and personal property
• Repatriation of human remains to their families
• Deployment of an experienced Incident
• Manager Executive-level crisis communications advice and/or spokespeople
• Legal advisory services
• Investigation support services
• A centralised 24/7 system for employees or others to quickly report life threatening or reputation-damaging events

Kenyon partners with retained clients and consulting customers long before a disaster takes place. Clients can look to Kenyon to help prepare emergency plans, conduct disaster drills and exercises, prepare Go Teams for quick response and conduct live-camera spokesperson training with executives.