How We Work
Technological advancements, raised industry standards and strides in professional education have made it easy to believe that the likelihood of a loss-of-life crisis is low. Too often, the words “I didn’t think it would happen to us” are heard during an incident response and Kenyon wants to change that.
Kenyon is the partner who can guide you through pre-crisis planning and support you during the crisis, leaving you to focus on the areas that matter most: the people affected by the incident and keeping your business running. Kenyon specialises in knowing and preparing for as many eventualities as possible; we plan for the when, not the if.
Kenyon’s Consulting Services are provided on a project or an as-needed basis to anyone. While Kenyon does offer occasional open training opportunities for individuals to attend, our primary focus is on creating custom training for your team. Our expert trainers come to your location to provide anywhere from half-day to full week programmes for your staff and executives. Fees are based upon the work provided. Kenyon has many standard programmes, as well as tailor-made programmes which meet individual client needs. Once a project is agreed upon, a project manager is appointed to manage and see the project through to completion.
Unlike our Consulting (training and planning) Services, Kenyon’s Response Services are available only to retained clients, businesses or governments that have established a pre-incident relationship and have entered into a retainer contract with Kenyon. The pre-incident agreement allows Kenyon to identify and develop appropriate resources, as well as establish several key decision points before an incident. Governments are, however, able to acquire limited, at-need, services in special circumstances.
Resilience through the crisis is about restoring order after the crisis. Kenyon’s core Response Services are the product of over 110 years of practical experience responding to mass fatality events. With Kenyon as a partner, our clients are better able to understand the real-world legal, humanitarian and communications challenges a crisis creates and use that knowledge to help their people and organisations transition from what was normal to the new normal. It is how they preserve and recover share value, reputation and market position.