Kenyon International Call Centre Exercises
Running an internal exercise? Test the reaction time and capability of our International Call Centre to fully understand how much data is generated from an incident and how our team will work with your team to have the best response.
Kenyon International Call Centre (KICC) exercises vary from simple logistics testing to highly complex exercises involving live Call Centre agents. A simple example might be that a call to Kenyon is included as part of your training exercise, where we provide you with a simulated toll-free number and you go through the tasks of submitting a Persons Directly Affected (PDA®) list to us, such as a manifest or staff list. This simple test is free to all Kenyon clients because the call centre is not actually activated.
A complex exercise includes as many as five inbound call agents receiving calls from as many as ten different callers, placing three to five calls each while acting as affected family members. This could also include other specialty Call Centre staff such as Notification Agents, Travel and Assistance Agents, and Data Management Agents, allowing you to receive the full picture of the vital actions of the international call centre staff during a crisis.
KICC exercises are available to current Kenyon clients only. For more information on running an exercise of our International Call Centre capability, please fill out the form below.
For those who retain our Media Call Centre (MCC) Service, Kenyon also provides exercises for you to test its capabilities.