Government At-Need Services
In mass fatality situations the needs of the event may exceed the daily capabilities of local authorities, medical examiner offices and morgues. Kenyon augments your staff and equipment, providing critical resources in support of your operations, and at your discretion.
For local, state, and national governments, Kenyon provides the following on demand services:
Personal Effects Service
Also known as evidence or property management, Kenyon’s Personal Effects Service provides for the search, recovery, association, return and storage (as well as the destruction) of unclaimed personal effects. An example of a typical law enforcement case would be an agency tasked to manage a coach accident or a nightclub fire where the victims and survivors left behind many personal belongings. This is a service we have provided since Kenyon first started looking at personal effects as an aid to identification in a 1906 train accident. While personal effects are still used to assist in identification or as critical pieces of evidence, their true importance lies in their sentimental value and great significance to families.
Call Centre Service
Useful for local jurisdictions that have suffered a natural disaster or terrorist attack, Kenyon’s Call Centre Service helps manage and establish who is missing versus who is alive and accounted for, as well as provide updates to the public. Call centres play a critical role in crisis management, and particularly in mass fatalities. When a mass fatality disaster occurs and families are located throughout the globe, they will see almost immediate media reports. Their first reaction will be to try and determine if their loved one is involved, overwhelming your jurisdiction with thousands of phone calls. You can expect anywhere from 25 - 50,000 phone calls in a period of days.
Using crafted scripts and a purpose-built database, our Call Centre serves three functions:
- Receives inbound calls and collect consistent information from all callers
- Makes notifications to families once a person is confirmed to be involved, or not
- Manages the surge of data associated with the event
Data Management Service
Following a crisis, data flows in from all directions: the functional groups and agencies that are likely involved in the call centre process; ante-mortem records collection; search and recovery; disaster victim identification; and repatriation. Kenyon’s Data Management Service provides you with access to trained Kenyons' who understand and manage the data coming from these areas to provide timely, useful information and assistance in managing the overall process. Relying on decades of practical experience where Kenyon has actively managed crises on behalf of our clients, the Kenyon Data Management Service for Governments allows you to focus on the functional areas of the response while we manage the data. A key component of this service is access to Kenyon Response®, Kenyon’s proprietary crisis management software. Built on the powerful .NET platform, there is no other system designed to manage the entire process from call centre inquiry to repatriation. Information collected and managed within Kenyon Response® can be viewed in real-time on any browsers or operating system and exported in a variety of formats for import into local systems.