Empower Your Employees
The night manager of one of your hotel properties gets robbed at gunpoint. Instead of having to call a regional manager who then calls the corporate office, only to reach an administrative assistant, your night manager can make a single call to report the incident and our Crisis Line staff will distribute the message according to your reporting structure.
Too many incidents and near misses go unreported due to the lack of a reporting process, the time needed to make a report or the employee’s confidence in being listened to. Inaction can turn incidents into crises, overwhelm local resources, strain communications and create information gaps for management. Kenyon Crisis Line solves all of these problems by cutting through the red tape.
With Kenyon’s Crisis Line, your employees are given a single, centralised 24-hour telephone number that they can call to report an incident. This service was created for companies of any industry with multiple global locations (e.g.; franchises, branches, etc.).
The phone number is distributed by your company to your employees or selected employee groups with guidelines for reportable incidents. At the time of an incident, employees report to Crisis Line.
Each call is received by a crisis-trained professional agent who reassures the caller and makes a rapid assessment of the situation. Details of the incident are then relayed immediately to your company’s management in accordance with protocols established between you and Kenyon for call handling.
The minimum criteria for low-category incidents would be an email or SMS to management with the incident details. For high-category incidents, Kenyon agents would immediately call your management and persist until direct contact has been established. Kenyon Crisis Line also provides detailed reports allowing you to review the number, detail, location and duration of each call.
Your employees feel empowered with Crisis Line. They have tangible evidence that you will be alerted and take appropriate action if something goes wrong. This represents pro-active crisis management and reflects to stakeholders that your company understands its risks and values its reputation.