Disaster Human Service
Kenyon's Disaster Human Service includes Family/Humanitarian Assistance Centers, resources for child care and the ability to meet varied multilingual, cultural, faith, and psyco-social needs. The Kenyon team conducts interviews and coordinates with officials to collect data on family members and dispurse information.
Family Assistance Center Management and Support
These people provide the interface between survivors, family and friends of those directly impacted by the event and the various people, agencies, and businesses involved in the response. It is a crucial role, which greatly impacts the overall success or failure of any response.
Following the first responders, usually about 24-48 hours after an incident, Kenyon Special Assistance Team Members are deployed to work directly with survivors, family members and friends of those directly impacted by the event. These specially-trained and screened Kenyon Team Members are equipped to immediately work with people under great stress in a variety of cultural situations and geographical locations.
Kenyon Special Assistance Teams (SAT) are organized into four major sections:
Their job is to help transition the survivors, families and friends through the aftermath of a horrible event. It is a practical as well as emotional role, requiring special skills and support. Kenyon has provided these teams for multiple Clients in a variety of events and locations.
Family Assistance Center – The FAC is a location and operation usually established at a hotel close to the incident site, which affords lodging, meals, travel coordination, security, and areas for group and private information updates. In many countries the establishment and operation of a FAC is mandated by law.
Kenyon can establish, operate and maintain small or large Family Assistance operations, meeting the requirements of the US Federal Family Assistance Plan for Aviation Disasters.
Kenyon Family Assistance Center (FAC) operations are divided into five sections:
Mental Health – Qualified, experienced personal personel are provided to conduct debriefings, lead group sessions, and follow-up on meetings with people involved in responding to disasters. These are crucial areas in assisting people to adjust to post-event life.
Kenyon mental health professionals are incident and crisis trained individuals specializing in dealing with sudden, unexpected death and mass fatalities. There are many organizations with "care givers' and others who have suffered personal loss and tragedy, and certainly play a role in response. However, when it comes to professional trained assistance, it is important to have appropriately trained and credentialed staff that can provide impartial assistance.
Kenyon-trained professionals are staffed and organized to work with your employees in conjunction with traditional Employee Assistance Programs and Human Resources Departments. They also address the needs of the first responders and others who may have been initially exposed to the sights and sounds of the morgue, incident site and initial family interaction with the morgue and personal effects staff. Finally, they are trained to work with local agencies to ensure appropriate, independent support is available to survivors, families and friends.
Memorials – Planning and conducting memorials shortly after an incident or after the first anniversary can be complex, emotionally filled, and logistically challenging. Kenyon Disaster Human Services staff members, following the same structure and organization as described for the Family Assistance Center staff, assist Clients in the details of these events. These include arranging for family member travel to and from the event, lodging, transportation, translation services, child care services, security, media coordination, site visits, multi-faith services, mass burials, monument dedications, and information briefs by authorities involved in the loss.
As with other Family Assistance activities, Kenyon plans for and advises Clients to expect anywhere from 4-6 family members or friends to represent each person directly affected by the event. Typically these events involve several hundred people.
Transition Service – In addition to the above key areas of disaster human services, Kenyon can assist your business or agency with transitioning from response and recovery operations to normal operations with short-term and long-term memorial or anniversary services.
For those Clients who have in a single event lost several employees, Kenyon can deploy a project team of specially-trained people to help the survivors and family members work through filing for and accessing benefits, establishing scholarships and endowments, as well as donation management. Using a Kenyon project team will allow your Human Resources, Legal and Administrative Staff to focus on areas such as rebuilding the company and continuing operations.
Losing employees and members of your team in a disaster is tragic. Losing your business and the ability to support survivors, the community and families is also a tragic loss. However, the ability to manage that and limit the damage is always in your control. A Kenyon project team will establish a separate office space for family to visit and work directly with those families, various government agencies involved and suppliers to resolve insurance, benefits, and other claims.
As a Kenyon Client retaining Disaster Human Services, you are making the choice to be professionally prepared with real resources ready to go at any time. You protect yourself and your staff from the very real exposure to the emotional trauma that is inherent in responding to these events and you allow your business or agency to focus on its core business while truly caring for those who have been injured or lost.