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Category Archives: Crisis Management

Family Assistance Center Briefing

Part 2: Humanitarian Assistance

This is part 2 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 2 There is

Crisis Management Training Exercise

Part 1: Crisis Management Organization

This is part 1 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 1 There is

2004 Boxing Day Tsunami coordination center

Consequence Management

In crisis management, it is the consequence of the crisis that matters not the crisis itself.  Often people plan for or focus on specific events.  They are then surprised when the event does not follow a predictable path.  For example, many people have used the

Asiana Flight 214 Wreckage

Asiana Fined by US Department of Transportation

Eight months after Asiana Flight 214 crashed, the US Department of Transportation levied a $500,000 fine against the airline for violations of the Foreign Air Carriers Family Assistance Act (Enacted in 1997).  This is the first time the DOT has levied fines for violation of

Dear CEO…A new column in Kenyon’s Client Newsletter

In our upcoming quarterly client newsletter, I’ve written a new feature called “Dear CEO…” with thoughts specifically for the CEOs of our clients. I’ve included the first Dear CEO installment below. The CEO has a very important and visible role in a response, but for

The 12 Principles of Crisis Management

A key component of crisis management in loss of life incidents is coordination and knowing the big picture.  Having the ability to step back and take a look at the overall process and goals are key traits of good leaders and incident coordination teams.   Seeing

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