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Category Archives: Crisis Leadership

Crisis Communications and Family Assistance

Today many companies plan for and manage crisis communications as a public relations action and the family assistance activities as purely psychological support, often not connecting the two. In our experience, both activities are closely related and tie into each other. To begin with, identify

Robert Jensen examines where ICAO and IATA standards for aviation crisis management overlap.

Standards – ICAO and IATA are they in unison?

Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this is that good crisis management programs address all aspects of consequence management, communication being one of those. As

Haiti Earthquake Kenyon Team Members 2010

Part 12: Crisis Leadership

This is part 12 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 12 Large-scale loss

You don't control the accident, you control the response.

Part 11: Business Continuity

This is part 11 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 11 An immediate

personal effects operations

Part 10: Personal Effects Operations

  This is part 10 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 10 There

Tsunami Thailand 2004

Part 9: Fatality Operations

  This is part 9 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 9 There

Robert Jensen meets with local officials in Angola

Part 8: Government and Community Affairs

  This is part 8 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 8 There

Janie Moreno trains clients on Kenyon Response

Part 7: Data Management

  This is part 7 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 7 There

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