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All posts by Robert A. Jensen

MH17

Immediate Humanitarian Needs for MH17

Kenyon has very strong opinions regarding mass fatality operations. While Kenyon is not involved in the investigation or recovery operations of MH17, I’ve written an open letter to the leaders of this process. Below, I’ll discuss how the situation developed and information on the path

Asiana on Twitter

Part 4: Public Inquiry and Information Centers

  This is part 4 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 4 There

The demand for information is relentless following an incident.

Part 3: Crisis Communications

This is part 3 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 3 There is

Family Assistance Center Briefing

Part 2: Humanitarian Assistance

This is part 2 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 2 There is

Crisis Management Training Exercise

Part 1: Crisis Management Organization

This is part 1 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 1 There is

2004 Boxing Day Tsunami coordination center

Consequence Management

In crisis management, it is the consequence of the crisis that matters not the crisis itself.  Often people plan for or focus on specific events.  They are then surprised when the event does not follow a predictable path.  For example, many people have used the

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