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  • July 2016 Client Newsletter banner

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Operational Update

Germany, July 2018
Kenyon activated to provide Mental Health Phone Support following an emergency landing at Frankfurt Airport in Germany. Thirty-three passengers and crew onboard were taken to hospital for minor injuries following a controlled decent. Due to the diversity of the passengers, Language Line, Kenyon’s translation partner, was authorized for use, if required. A 24-hour number was activated for crew and passengers to call if they needed mental health support, provided by two Mental Health Phone Support Specialists. This incident is now complete.



Portugal, May 2018:
Kenyon activated to provide Mental Health Phone Support for an incident that occurred in Lisbon, Portugal. A ground-handling agent reversed a bus airside into a bay and ran over and killed the employee guiding him. Kenyon was asked to provide support to the driver, Station Manager and the family of the deceased. This incident is now complete.



Spain, May 2018:
Kenyon activated to provide Mental Health Phone Support for an incident that occurred when a plane inadvertently taxied over a member of ground crew at Valladolid Airport in Spain. The incident occurred when a plane inadvertently taxied over a member of ground crew at Valladolid Airport in Spain. The member sustained minor injuries and the pilot and copilot were only made aware of the situation once they arrived at their final destination. This incident is now complete.


Kenyon warehouse personal effects


London Grenfell Tower Fire, July 2017:
Return of personal effects continues for Grenfell Tower. We are continuing to clean, restore and return property to families and the Metropolitan Police Service (MPS). We also continue to store property at our Bracknell facility.



Manchester Arena Bombings, May 2017
We are awaiting final go ahead to launch a personal effects website to enable the return of personal property to the family members, the injured survivors and any other concert attendees who lots items.