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  • July 2016 Client Newsletter banner

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A Word from Team Member Management



Kathy Ricker


Dear Team Members,

Welcome to 2018! We are certainly off to a robust start.

Want to know more about Kathy?

In most editions of the newsletter, I typically focus on the new initiatives that we develop to improve the Team Member program and the Team Member experience.

However, I am going to switch it up in this issue and discuss how you, the Team Member, have influenced our approach to the Team Member program.

Team Members from around the world are more engaged with Kenyon than ever before. We learn from each and every interaction we have with you.

Just a few years ago the biggest issues were communication and training.

We improved communication during quiet times with regular publication of the newsletter and through Team Member webinars, Twitter and Facebook. The feedback we receive from you about the newsletter and the webinars help us to improve the quality of the material and the format in which it is published.

The development of the Kenyon OnLine Learning Center and the Team Member Regional Coordinator (TMRC) program have really made training much more accessible to Team Members who are interested in learning more about Kenyon and mass fatality disaster management in general. We look forward to announcing local training opportunities with TMRCs in their respective regions.

Deployment frequency was another raised concern. This was addressed with the implementation of our database software a year ago, which facilitates an equitable call-out process. Of the 200 total Team Members that deployed to date, 57 were Team Members on their first operation with Kenyon.

To further strengthen the program and based on feedback, every Team Member is contacted by a Team Member Welfare Specialist after each deployment for their post-deployment mental health debrief. At Kenyon we place a huge focus on Team Members’ health and wellbeing, and this call allows Team Members the opportunity to discuss the details of the deployment in complete confidence.

We also know there is always room for improvement – it’s part of Kenyon’s culture to consistently improve our processes. Based on ongoing feedback, we will focus on further improving the call-out process to better track Team Members, providing Team Members with clear and concise information prior to deployment, rolling out a formalized feedback program, strengthening the functionality of the Crisis Management Center and updating policies and procedures.

Your opinion matters and we consider your feedback our best opportunities for improvement.

Please continue to share your experiences with us. We are listening!

Warmest Regards

Kathy Ricker
Team Member Manager