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  • July 2016 Client Newsletter banner

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A Word from Team Member Management



Kathy Ricker


Hello, Team Members,

It is hard to believe that we are at the end of 2018!

Want to know more about Kathy?

I have heard that time goes by faster the busier you are; that certainly explains what has happened this year. I am very happy to report that, once again, Kenyon has worked hard to remain the most respected and capable emergency response company in the world.

We are ending the year with our new CEO-Elect, Simon Hardern, comfortably settled into his new role. Simon is dedicated to furthering his interactions with Team Members. He knows how important each and every one of you is to Kenyon and he is committed to continuously improving the Team Member experience. He already has two deployments under his belt after only four months.

Mark Oliver, a Kenyon Team member since 2014, accepted the role of Kenyon’s Vice President, Operations, bringing the valuable Team Member perspective with him. He has participated in numerous incidents. You may have worked alongside him for the Germanwings, Emirates, Grenfell Tower or Air Niugini deployments. Mark started his new role on 19 November.

We also welcomed Otibho Edeke-Agbareh as Kenyon’s Humanitarian Services Manager in the last newsletter; she has now started refreshing our Special Assistance Teams (SAT) training modules. We are very happy to have her join the team and assist with development of our humanitarian services, including a focus on Team Member training for SAT roles.

The Team Member programme continues to thrive and the talent that exists within our database is staggering; thank you for continuing to be a part of our successful story.

The Team Member Regional Coordinators (TMRC) have increased Team Member enrolment in their regions by 30% and are creating regional teams of first responders. We are enthusiastic about further supporting TMRC initiatives which will include: a slight realignment of regions; developing webinar topics; providing the ability to support RCs conducting their own Team Webinars; and recognising their efforts more.

The Team Member webinars and participation in the Kenyon OnLine Learning Center show that Team Members from all over the world are soaking up the educational tools that are available.

As we continue to strive for excellence, we plan on improving the training opportunities, creating new and innovative services for our clients and automating the activation and call-out process. The recruiting process for Team Members has also become more stringent. We encourage Team Members to keep participating in the learning opportunities that are available as well as staying engaged with Kenyon throughout the year and keeping your profile updated.

I am very thankful that 2018 was a relatively quiet year for incidents. We stayed consistently busy with four key incidents to contend with in one form or the other (Grenfell Tower, Manchester Arena, Air Niugini and mental health support provision to L3 CTS). Even though we are an emergency response company, attending a major event is not our main objective. Training is another one given this enriches our lives.

As the new year approaches, I hope that you feel a sense of pride and accomplishment for what we have done together at Kenyon.

Wishing all of you and your families a wonderful holiday season.

Warmest Regards

Kathy Ricker
Team Member Manager