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  • July 2016 Client Newsletter banner

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What is a Family Assistance Website?

Mock Family Assistance Website

One of the most critical and innovative services that Kenyon offers our clients is the Family Assistance Website. The concept was developed and perfected by Kenyon and though this service does not involve Team Member participation, it is important that Team Members should familiarise themselves with it, as it greatly impacts the care and support that we provide our families.

When an incident occurs, Kenyon develops and hosts the secure website specific to the incident that provides families with access to the latest developments in the investigation, explaining what those developments mean and how it will impact them. It allows families who are unable to travel to the Family Assistance Centre (FAC) access to the critical information given at the FAC.

Families can often become confused and bewildered by conflicting reports by the media or too much information from too many different sources and the Family Assistance Website helps reduce that confusion. Families can feel secure in knowing that the information posted on the website is accurate and updated regularly. The Family Assistance Website also gives the client a forum to personalise their expressions of sympathy.

For more information about the Family Assistance Website, please see Module Four of the Kenyon OnLine Centre.