Q: How many full time staff members do you have?
A: We currently have over 30 full-time positions dedicated to our full spectrum of services including our traditional as well as new initiative Call Center and Family Assistance Center services.

Q: How many “team members” do you currently have under contract?
A: : Over 1,200 team members have been screened, accepted and placed under contract.

Q: Where are team members located geographically?
A: Our team members are located throughout the world but primarily in the US, Canada, South America, UK, Australia and Hong Kong.

Q: What are your team member’s capabilities?
A: Kenyon team members are selected based on their professional experience and certification/licensing by accredited bodies in emergency response training and family assistance. Team members include but are not limited to Medical Examiners, Coroners, Forensic Scientists, Medical Personnel, Police Officers, Funeral Directors, Embalmers, Social Workers, Mental Health and Military Professionals.

Q: Do you outsource or subcontract any of your services?
A: With the exception of incident-unique services (e.g. laundry, destruction) all responders including Call Center Agents are under contract to Kenyon, trained by Kenyon, and under Kenyon supervision during incident operations.

Q: Do you have a dedicated “first response” team?
A: Yes, we enjoy a redundant capability that ensures we can respond immediately and that our Members will have full-time Kenyon personnel on-site.

Q: How many people are involved in your immediate response?
A: Because every incident is unique, we recommend that a Kenyon Site Coordinator deploys immediately to the incident site, while team members are alerted to stand-by.
The Site Coordinator works with our Member representatives at the incident site to
evaluate incident demands and the resources necessary to meet those demands. With
the approval of the Member, we develop team composition and configuration that will
meet incident requirements

Q: Where does your team come from?
A: With offices located in the United States, United Kingdom, Australia and Hong Kong, the team closest to the incident will normally respond. Response support from other locations may be necessary to augment the responding team or a less geographically proximal team may be required if the local team is already operationally engaged.

Q: What do you do if a team is not available?
A: We continue to grow and maintain our organization to ensure a redundant capability able to respond to numerous incidents simultaneously. With our 30 full-time staff members, over 1200 team members and corporate support, our Members can be confident that Kenyon will always be available to respond to their incident needs.

Q: What is the extent of your response capability?
A: Kenyon has the internal capability to meet the demands of simultaneous incidents and the resulting requirements of our Members.

Q: To what extent do you use local resources?
A: We maximize the use of local resources to leverage the goodwill of the local populace and industry. With regard to personnel, necessary work requires not only subject expertise, but also assurances that liability is minimized and confidentiality is maintained.

Q: How quickly can you commence on-site operations if no supplies are
locally available?
A: Kenyon maintains and can deploy all equipment and supplies necessary for
on-site operations, including the establishment of a mobile morgue. On-site
operations can commence immediately on arrival, depending on flight and other transportation scheduling.

Q: How long can you sustain on-site operations after deployment without local support.
A: We can sustain approximately 72 hours at maximum operational tempo. Using identified suppliers, formalized support agreements, and the support of our corporate worldwide network, Kenyon can arrange re-supply 24/7 depending only on transportation scheduling.

Q: Do you have the inherent personnel and equipment to support multiple incidents?
A: Yes. Between September 1999 and September 2000, Kenyon responded to ten incidents worldwide with as many as six simultaneously on-going operations. On 1 April 2001 we were engaged in six operations (Swissair, Egypt Air, Alaska Air, Oklahoma State University, Great Northeastern Railroad and Logan Air), three of which were at our Houston facility. In 2005, Kenyon supported recovery and identification operations in Thailand for 8 months working for the Australian Government, deployed to Greece after the crash of a Helios Airline, and supported the US Government and the State of Louisiana after Hurricanes Katrina and Rita.

Q: What type of forensic scientists are under contract to your organization?
A: We contract and employ board-certified odontologists (dentistry), pathologists, anthropologists, DNA technicians and many others that are members of various Academies and Societies.

Q: Can you perform full mortuary operations?
A: Yes. Kenyon maintains fully equipped mobile morgues in Houston, TX, Sydney, Australia and Bracknell, UK.

Q: Describe the level of support you provided in the last three incidents to which
you responded.
A: Please refer to our Incident Archives.

Q: If requested to respond in the United States or its territories, possessions or territorial waters, how would you satisfy the requirements of the Aviation Disaster Family Assistance Act of 1996 and/or the Foreign Air Carrier Family Support Act of 1997 regarding the processing and disposition of personal effects (PE)?
A: Kenyon has significantly more experience working incidents under the tenets of the aforementioned Acts than any other service provider in the world. While following the directions of our client, we encourage movement of the personal effects to Kenyon's facility in Houston, TX, or Bracknell, UK which are specifically designed and equipped to provide an efficient, secure and cost- effective environment for the processing of PE.

Q: What experience have you had working with next of kin, family members
and survivors?
A: In every incident Kenyon has worked since 1996, we have established long-term professional and personal relationships with next of kin and family members. Kenyon has built a reputation of caring for people, a fact documented by letters of appreciation and references from individuals, organizations and authorities. Our care for families is beneficial to our Members and Family Associations formed after an incident have always spoken highly of Kenyon and our work on the Members' behalf when addressing family member concerns.

Q: How do you protect your client and team with regard to medical coverage and
life insurance?
A: Kenyon provides all team members responding to an incident with medical and life insurance throughout their deployment.

Q: How are your personnel labor rates charged?
A: Personnel labor rates are charged at a daily rate, seven days a week, at the incident site, with no additional charge for holidays or overtime, though a normal workday may be 14-16 hours long. Call Center charges are a combination of daily rates for management and supervisors and hourly rates for phone operators (Inbound, Outbound, Travel Reservations), who are limited to 8-hour shifts due to the nature of their work.

Q: Do you charge additional or management fees to acquire equipment, supplies
or services?
A: No. Charges for any equipment, supplies or services are a direct pass through to the Member and can be verified by the receipts included in the invoice to the Member.

Q: How does your incident billing/invoicing process work?
A: We provide our Member with a detailed invoice of incident charges every two weeks. With the exception of personnel, labor and per diem charges (lodging, meals, and incidentals) which are pre-approved by the Member, every charge is accompanied by a copy of a receipt. Kenyon does not add any management fee for acquiring supplies and equipment in support of an incident.