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Frequently Asked Questions

Is mass fatality incident response your core business function?

Yes. Kenyon's only business since 1906 has been mass fatality incident response. Everything Kenyon has done and is doing in light of the changing laws and expectations of Members (clients) and families is to improve that capability.

How many full time staff members do you have?

We currently have over 20 full-time positions dedicated to our full spectrum of services that include Disaster Recovery Services, Disaster Human Services, Crisis Communication and Kenyon International Call Center.

What are team members?

Team members make up the majority of our unique global network of part-time specialists that deploy on disaster response teams. Team members are on-call, contract positions that augment the full-time Kenyon staff for worldwide disaster emergency response and provide specific skills or general support as needed.

How many team members do you currently have under contract?

Over 1,700 team members have been screened, accepted and placed under contract.

Where are team members located geographically?

Our team members are located throughout the world but primarily in the US, Canada, South America, UK and Australia.

What are your team members capabilities?

Kenyon team members are selected based on their professional experience and certification/licensing by accredited bodies in emergency response training and family assistance. Team members include but are not limited to medical examiners, coroners, forensic scientists, medical personnel, police officers, funeral directors, embalmers, social workers, mental health, military professionals, logistics specialists and recovery specialists.

Do you outsource or subcontract any of your services?

With the exception of incident-unique services (e.g. laundry, destruction) all responders including call center agents are under contract to Kenyon, trained by Kenyon, and under Kenyon supervision during incident operations.

Do you have a dedicated “first response” team?

Yes, we enjoy a redundant capability that ensures we can respond immediately and that our Members will have full-time Kenyon personnel on-site.

How many people are involved in your immediate response?

Because every incident is unique, we recommend that two first responders, an administration specialist and logistics specialist deploy immediately to the incident site, while team members are alerted to stand-by. The first responder works with our Member representatives at the incident site to evaluate incident demands and the resources necessary to meet those demands. With the approval of the Member, we develop team composition and configuration that will meet incident requirements

Where does your team come from?

With offices located in the United States, United Kingdom, Australia, Dominican Republic, and Lebanon, the team closest to the incident will normally respond. Response support from other locations may be necessary to augment the responding team or a less geographically proximal team may be required if the local team is already operationally engaged.

What do you do if a team is not available?

We continue to grow and maintain our organization to ensure a redundant capability able to respond to numerous incidents simultaneously. With over 30 full-time staff members, over 1,700 team members and corporate support, our Members can be confident that Kenyon will always be available to respond to their incident needs.

What is the extent of your response capability?

Kenyon has the internal capability to meet the demands of simultaneous incidents and the resulting requirements of our Members. Our Houston and Bracknell offices have complete redundant facilities, personnel, supplies and equipment. Kenyon additionally has a third mobile morgue with supplies at our Sydney warehouse and office.

To what extent do you use local resources?

We maximize the use of local resources to leverage the goodwill of the local populace and industry. With regard to personnel, necessary work requires not only subject expertise, but also assurances that liability is minimized and confidentiality is maintained.

How quickly can you commence on-site operations if no supplies are locally available?

Kenyon maintains and can deploy all equipment and supplies necessary for on-site operations, including the establishment of a mobile morgue. On-site operations can commence immediately on arrival, depending on flight and other transportation scheduling.

Do you have the personnel and equipment to support multiple incidents?

Yes. In November 2013, Kenyon responded to two airplane crashes that occurred on the same day – one in North America and one in Africa. In 2010, Kenyon responded to the major earthquake in Haiti, three major airplane crashes and a flood. At one point we had responders supporting operations, in Haiti, Libya and India. In 2005, Kenyon supported recovery and identification operations in Thailand for 8 months working for the Australian Government, deployed to Greece after the crash of a Helios aircraft, and supported the US Government and the State of Louisiana after Hurricanes Katrina and Rita. On 1 April 2001 we were engaged in six operations (Swissair, Egypt Air, Alaska Airlines, Oklahoma State University, Great Northeastern Railroad and Logan Air), three of which were at our Houston facility. Between September 1999 and September 2000, Kenyon responded to ten incidents worldwide with as many as six simultaneously on-going operations.

What type of forensic scientists are under contract to your organization?

We contract and employ board-certified odontologists (dentistry), pathologists, anthropologists, DNA technicians and many others that are members of various academies and societies.

Can you perform full mortuary operations?

Yes. Kenyon maintains fully equipped mobile morgues in Houston, Texas; Sydney, Australia; and Bracknell, United Kingdom.

Describe the level of support you provided in the last three incidents to which you responded.

Please refer to the Kenyon History page.

If requested to respond in the United States or its territories, possessions or territorial waters, how would you satisfy the requirements of the Aviation Disaster Family Assistance Act of 1996 and/or the Foreign Air Carrier Family Support Act of 1997 regarding the processing and disposition of personal effects (PE)?

Kenyon has significantly more experience working incidents under the tenets of the aforementioned Acts than any other service provider in the world. While following the directions of our client, we encourage movement of the personal effects to Kenyon's facility in Houston, TX, or Bracknell, UK which are specifically designed and equipped to provide an efficient, secure and cost- effective environment for the processing of PE.

What experience have you had working with next of kin, family members and survivors?

In every incident Kenyon has worked since 1996, we have established long-term professional and personal relationships with next of kin and family members. Kenyon has built a reputation of caring for people, a fact documented by letters of appreciation and references from individuals, organizations and authorities. Our care for families is beneficial to our Members, Family Associations formed after incidents have always spoken highly of Kenyon and our work on the Members' behalf when addressing family member concerns.

How do you protect your client and team with regard to medical coverage and life insurance?

All team members deployed on behalf of Kenyon are covered under multiple insurance policies which provide complete coverage, including medical and life insurance coverage.

How are your personnel labor rates charged?

Personnel labor rates are charged at a daily rate, seven days a week, at the incident site, with no additional charge for holidays or overtime, though a normal workday may be 14-16 hours long. Call center charges are a combination of daily rates for management and supervisors and hourly rates for phone operators (inbound, outbound, travel reservations), who are limited to 8-hour shifts due to the nature of their work.