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The 12 Principles of Crisis Management

Blessing Ceremony (20)

Blessing Ceremony for the Wall of Remembrance for the many nations that lost their citizens in the 2004 Boxing Day Tsunami. A place for family members to gather.

A key component of crisis management in loss of life incidents is coordination and knowing the big picture.  Having the ability to step back and take a look at the overall process and goals are key traits of good leaders and incident coordination teams.   Seeing the big picture allows those leaders and teams to manage expectations and relationships between the various involved parties.

This starts with understanding the functional operations.  Functional operations are areas that have specific roles often performed by multiple groups and governmental departments.  Sometimes these various groups and agencies inadvertently focus exclusively on their operational area and lose sight of the big picture.  In a loss of life incident the big picture is the survivors, the deceased and their families.  All functional areas impact them, along with the directly affected company.

Typical functional areas in these events are:

1. Effective Crisis Management Organization
2. Humanitarian Assistance
3. Crisis Communications
4. Public Inquiry and Information Centers
5. Investigations
6. Insurance and Risk Management
7. Data Management
8. Government and Community Affairs
9. Fatality Operations
10. Personal Effects Operations
11. Business Continuity
12. Crisis Leadership

Over the next several weeks, I will be posting information on each of these areas.  At Kenyon we refer to them as the 12 Principles of Crisis Management. I hope you will find them useful.

Robert A. Jensen
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Robert A. Jensen

Robert serves as an international advisor to both government officials and to members of the private sector on disaster management issues. He is a member of the American Academy of Forensic Sciences and International Association of Emergency Managers. Learn more here.
Robert A. Jensen
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16 thoughts on “The 12 Principles of Crisis Management”

  1. Pingback: 12 Principles: #1 Effective Crisis Management Organization, Part 1 | Kenyon CEO Insights
  2. Trackback: 12 Principles: #1 Effective Crisis Management Organization, Part 1 | Kenyon CEO Insights
  3. Pingback: Consequence Management | Kenyon CEO Insights
  4. Trackback: Consequence Management | Kenyon CEO Insights
  5. Daniel says:

    Thanks alot it has assisted me greatly.

  6. Pingback: Series Intro: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  7. Trackback: Series Intro: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  8. Pingback: Part 1: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  9. Trackback: Part 1: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  10. Pingback: Part 2: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  11. Trackback: Part 2: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  12. Pingback: Part 3: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  13. Trackback: Part 3: Unprecedented Crisis Management Does Not Exist | Kenyon CEO Insights
  14. Pingback: Part 4: Public Inquiry and Information Centers | Kenyon CEO Insights
  15. Trackback: Part 4: Public Inquiry and Information Centers | Kenyon CEO Insights
  16. Pingback: Part 5: Investigations | Kenyon CEO Insights
  17. Trackback: Part 5: Investigations | Kenyon CEO Insights
  18. Pingback: Part 6: Insurance and Risk Management | Kenyon CEO Insights
  19. Trackback: Part 6: Insurance and Risk Management | Kenyon CEO Insights
  20. Pingback: Part 7: Data Management | Kenyon CEO Insights
  21. Trackback: Part 7: Data Management | Kenyon CEO Insights
  22. Pingback: Part 8: Government and Community Affairs | Kenyon CEO Insights
  23. Trackback: Part 8: Government and Community Affairs | Kenyon CEO Insights
  24. Pingback: Part 9: Fatality Operations | Kenyon CEO Insights
  25. Trackback: Part 9: Fatality Operations | Kenyon CEO Insights
  26. Pingback: Part 10: Personal Effects Operations | Kenyon CEO Insights
  27. Trackback: Part 10: Personal Effects Operations | Kenyon CEO Insights
  28. Pingback: Part 11: Business Continuity | Kenyon CEO Insights
  29. Trackback: Part 11: Business Continuity | Kenyon CEO Insights
  30. Pingback: Part 12: Crisis Leadership | Kenyon CEO Insights
  31. Trackback: Part 12: Crisis Leadership | Kenyon CEO Insights

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