My thoughts and prayers are with the families and the community affected by the loss of ACT Airlines flight TK6491. I’ve shared some thoughts on the family assistance ramifications of the accident and on the larger concept of consequence management in a short video below.
Here is how we do it. During the IATA Crisis Communications in the Age of Social Media Conference in Istanbul, Kenyon hosted an interactive exercise in which the attendees were divided into eight groups. The eight groups represented the following: 1. First Airline – in