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Robert Jensen examines where ICAO and IATA standards for aviation crisis management overlap.

Standards – ICAO and IATA are they in unison?

Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this is that good crisis management programs address all aspects of consequence management, communication being one of those. As

Tom Garner meets with insurance representatives

Part 6: Insurance and Risk Management

  This is part 6 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 6 There

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