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You don't control the accident, you control the response.

Part 11: Business Continuity

This is part 11 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 11 An immediate

personal effects operations

Part 10: Personal Effects Operations

  This is part 10 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 10 There

Tsunami Thailand 2004

Part 9: Fatality Operations

  This is part 9 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 9 There

Robert Jensen meets with local officials in Angola

Part 8: Government and Community Affairs

  This is part 8 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 8 There

Janie Moreno trains clients on Kenyon Response

Part 7: Data Management

  This is part 7 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 7 There

Tom Garner meets with insurance representatives

Part 6: Insurance and Risk Management

  This is part 6 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 6 There

Accident Investigations - Cockpit Voice Recorder fragment

Part 5: Investigations

  This is part 5 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 5 There

MH17

Immediate Humanitarian Needs for MH17

Kenyon has very strong opinions regarding mass fatality operations. While Kenyon is not involved in the investigation or recovery operations of MH17, I’ve written an open letter to the leaders of this process. Below, I’ll discuss how the situation developed and information on the path

Asiana on Twitter

Part 4: Public Inquiry and Information Centers

  This is part 4 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 4 There

The demand for information is relentless following an incident.

Part 3: Crisis Communications

This is part 3 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 3 There is

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