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Category Archives: Crisis Management

ITCMS recap video

International Travel Crisis Management Summit

This past November I had the opportunity to participate in the International Travel Crisis Management Summit (ITCMS) at Haberdasher’s Hall in London. They’ve produced a nice video with some key takeaways from the conference – take a look.

Robert A. Jensen

Loss of ACT Airlines Flight TK6491

My thoughts and prayers are with the families and the community affected by the loss of ACT Airlines flight TK6491. I’ve shared some thoughts on the family assistance ramifications of the accident and on the larger concept of consequence management in a short video below.

Robert A. Jensen

Suspension of Search for Flight MH370

I’ve taken a few minutes to share my thoughts on the recent suspension of the search for Malaysia Airlines flight MH370. Just like the families, I am dismayed at this decision. Please watch this quick video and share your thoughts in the comments.

Robert Jensen examines where ICAO and IATA standards for aviation crisis management overlap.

Standards – ICAO and IATA are they in unison?

Another question I am often asked is, “Do you feel ICAO’s regulatory framework has kept pace with today’s consumer expectations and communications technology?” My answer to this is that good crisis management programs address all aspects of consequence management, communication being one of those. As

Comparing traditional media and social media.

Impact of Social Media

I am often asked, “Bob, there is a lot of discussion regarding the impact of social media in a crisis situation. Can you please throw some light on the impact vis-a-vis that of the traditional media?” Also, “Do you think that in the long term

Crisis Communications and Coordination

Two weeks ago I was in Istanbul, at the IATA Crisis Communications in the Social Media Age Conference. I, along with other Kenyon staff, were there to speak on a panel and conduct an interactive exercise. These are great conferences because they provide an opportunity

Haiti Earthquake Kenyon Team Members 2010

Part 12: Crisis Leadership

This is part 12 of a 12-part series describing the consequences of a typical large-scale loss of life incident. Following the framework of the 12 Principles of Crisis Management, I describe these consequences and offer best practice solutions for each consequence. Consequence 12 Large-scale loss

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